lead themselves first (before leading others)

are authentic and transparent

have clear goals, priorities, and expectations and know how to communicate them

possess courage to make tough decisions and have hard conversations

are adaptive and flexible

ask ”why” questions

develop teams based on trust

listen more than they talk

have grace and compassion

are confident, yet humble

prioritize understanding

connect with their employees

understand human psychology

know how to get buy-in

freely admit when they’ve made a mistake